Privacy Policy
Blaenau Gwent Online is a marketing name for the website found at blaenaugwentonline.co.uk.
We take your privacy seriously and work hard to maintain a high level of security to safeguard your information. This privacy policy outlines what data we collect, when we collect personal data, why we collect this data and how we use the data collected, the conditions under which information may be disclosed to others and how we keep it secure. This policy may be changed from time to time so please check back occasionally to ensure that you are still happy with the policy. By continuing to use any of our products or services, or our website, including any of its subdomains, you are agreeing to the details outlined in this policy.
If you have any questions regarding this policy or our privacy practices, queries can be sent by email to info@blaenaugwentonline.co.uk.
What data we collect from you
We collect various pieces of data throughout your visit to any of our websites which may include signing up to our website or newsletter amongst other actions.
This data may include direct or indirect personal data such as your name, address, email address, phone number, IP address, web browser data, information regarding what pages you visited on our website and when, how you arrived at our site and any data contained within documents supplied to us.
When we collect data from you
Your data may be provided to us from a number of sources at various times, including:
- When you visit our website;
- When you carry out an action on our website (for example, contact us);
- When you place an order with us;
- When you sign up to our newsletter;
- When you email us;
How do we collect data from you?
We collect data primarily by you supplying it to us, but we may use public sources such as Companies House to verify details. We may also use related social media accounts to verify data entered for any businesses.
We also use analytic tools to gather information regarding your web browser, internet provider and basic computer details such as your operating system, to help improve your experience when visiting one of our websites.
How is your information used?
We may use your information to:
- Make changes to our website based on user habits;
- Supply products and/or services to you;
- To carry out work as agreed as part of a contract between us;
- See your views and comments on our products and services on external sites;
- Send necessary communications that you have requested regarding work being carried out by us;
- Send necessary notifications in the form of email newsletters;
- Send necessary notifications in the form of emails to ensure any business listings are up-to-date
We will keep your data on file for as a long as required. This will be a minimum of your time as a user, or for the time you are subscribed to our newsletter. If you are a client that we are providing services for we may keep your data for a longer period as required by law in Wales.
Who has access to your information?
Any site administrators may be able to access your data for legitimate purposes only. This can include, but isn't limited to, our team accessing your account to assist with queries relating to your account or any listings you may have submitted.
We may change providers at any time, including (but not limited to) data partners, marketing, or web management companies, and our privacy policy will be updated to reflect this.
We will not rent or sell your information to third parties, nor will we share your information with any third parties unless we are required to by law, for example by court order, or to prevent fraud. We will not share, sell or rent your data for marketing purposes.
Your Rights
Under the General Data Protection Regulations (GDPR), you have several rights regarding your data, which include:
- Right to Access. Each client has access to their own account portal to access any data that we store relating to them and their organisation. If you are not a client and have not contacted us for a quote or estimate (for example, just receiving a newsletter), you can contact us for details on the data we hold about you.
- Right to Portability. All your data can be exported in a machine readable format (CSV) through your account.
- Right to Erasure. Where permitted, we can delete all data relating to you and/or your organisation. This can be done by contacting us on the details provided above. Some data however will be kept to comply with various legislation.
- Right to Rectification. Any errors with the data stored on our systems can be rectified by accessing your account through the account portal. You can contact us using the details above to update your data.
Cookies
We use a variety of cookies and software packages to help record various statistics and usage data to help us monitor our website (including any subdomains) and help us improve both our service and our website.
| Provider | Details |
|---|---|
| Google Analytics | Used to help see how users are using our website to make improvements to layout and functionality. Also used to track response rates to marketing campaigns. |
| Used to provide statistics relating to our Facebook activity. | |
| Microsoft Clarity | Used to collect statistics and data on how you use our website, including through heatmaps. |
| Our Website | We used a custom cookie which relates back to your session on our site. This is used to identify what account you're logged into, amongst other things. These are essential for our site to work correctly. |
Website Management
The website is managed by Roseblade Media Ltd., a company registered in England and Wales (number 09984357), and is a digital marketing agency based at Access 465, Rassau, Ebbw Vale, NP23 5SD. Roseblade Media is registered with the Information Commissioner’s Office (ICO), registration number ZA165406.
You have the right to lodge a complaint with the ICO if you believe that we have not complied with GDPR or the Data Protection Act when handling your personal data.
Business Data
Some data of businesses registered with Companies House is considered public information, including company number, name, registered address and directors. This data is not covered under GDPR but we will work with any registered organisation that feels their data is incorrectly displayed or should not be included as part of our site.
As our site is limited to businesses and organisations based in Blaenau Gwent only, we require an address to be present. This would typically be the same address required under Distance Selling Regulations - where your business is conducted, and/or an address at which the business can be contacted and have legal documents formally served on it.
Newsletters and Emails
From time to time we may send you an email relating to your entries on our site. These emails are part of our site and you cannot opt out. If you do wish to receive these emails, you may be required to close your account.
We may also, from time to time, send newsletter emails to subscribers. These emails are optional and do not form part of the site operations. You can opt out of these at any time.